Privacy Statement
Your private sphere is important to us. That‘s why we are explaining to you how we handle your customer data on the Internet.
1. Security Software SSL
ERV – Europäische Reiseversicherung AG uses a transfer procedure – the "Secure Socket Layer" (SSL) transfer – in order to process customer data.
Our security server software encrypts all information and personal data transferred, e.g. credit-card number, bank sort code, bank account number, name and address. This information cannot be read by unauthorized persons when it is being transferred on the Internet.
When the information is encrypted, the characters entered by you are converted to a code that can be transferred securely on the Internet.
2. Access to personal data
Personal data relates to individual items of information that can provide details of the identity of a person or their circumstances (name, address, telephone number, email address, etc.). This term does not therefore include information that has been made anonymous which cannot provide direct reference to a specific person, e.g. the number of visitors to a website.
3. Permission for data use
By entering your personal data you give us permission to store this data and to use the data for processing within the booking process and any subsequent processes involving insurance benefits. Only data specifically necessary for processing procedures are collected, stored and used.
4. Use of personal booking data
We require your personal booking data exclusively for purposes of issuing the insurance certificate, for providing insurance cover for the duration of your trip and as necessary for claims settlement. Credit-card numbers and other banking data are only used for payment processing and not for other purposes. You will not transfer to us any other data necessary for claims settlement over the Internet.
If we additionally store your demographic data (age, gender, etc.) or your travel data, this will be carried out in anonymized form exclusively for internal statistical purposes. In this way, we will attempt to tailor our product content specifically to your requirements and wishes, and hence offer you maximally optimum insurance cover.
5. Your anonymized virtual identity (ID) and cookies
For purposes of our internal statistics, we allocate an anonymized virtual identify (ID) to every user of our website. This ID is set via a cookie in the browser or alternatively attached to the Internet address.
Cookies are small text files that our server transfers to your computer, as soon as you are linked with ERV on the Internet. This text information can be called up in your computer every time you visit our website. If you configure your browser appropriately, you will receive an alert as soon as the system wants to set a cookie. You can then reject acceptance of cookies. Naturally, our full range of information is always available to you.
Cookies allow us to provide you with an effective and technologically refined service. We can then offer you packages and benefits that you require for your tailormade insurance cover.
However, no personal data is collected by cookies themselves. They only permit allocation of a visitor to the unique visitor profile stored for that person. Since this user profile is managed in anonymized form (ID), we are also guaranteeing protection of your private sphere here.
6. Log Files
Log Files permit us to manage use of the site by users. Our technology provider compiles the log file information of all our visitors. We use the log files exclusively for purposes of changing the layout and content of our site, in order to modify our site so that is structured to be maximally user-friendly for you as a user.
Log files don‘t include any personal information about you.
7. Forwarding data to third parties
We will not forward your personal data that we receive through Internet bookings or applications to third parties without your express permission.
8. Change to our data protection policy
Any change in how we handle personal data will be published in future versions of this declaration.
9. Information and questions
You have the right to receive information about stored data relating to your person free of charge at any time. If you have any questions about your data protection at ERV, you can contact the Data Protection Office at ERV:
Europäische Reiseversicherung AG
Data Protection Officer
Rosenheimer Str. 116
81669 München
Deutschland
Telefon: +49 (0) 89 4166 - 00
E-Mail: datenschutz@erv.de