As a specialist in travel insurance, we ensure that our customers receive the best possible support before and during their trip. In doing so, we rely on a global assistance network. At the heart of this is our emergency call center, which is available 24 hours a day and coordinates the service partners within the medical network. Its employees ensure that our customers receive fast and competent assistance anywhere in the world.

ERGO Reiseversicherung's medical network comprises several partners, including Euro-Center Holding, which is our local "extended arm", so to speak. Its assistance centers are located in Miami, Sao Paulo, Cape Town, Helsinki, Istanbul, Prague, Beijing, Bangkok and Sydney, as well as in Mallorca and Cyprus. From there, travelers are immediately attended to in emergencies. The employees are also responsible for constantly monitoring medical standards and facilities in the region.